Terms of service

This is an English translation provided for information purposes. Only the German version is legally binding.

1. General
All services provided by FuzzPlay to the customer are provided exclusively on the basis of the following General Terms and Conditions. Deviating provisions require the written form to be effective.

2. Conclusion of the contract
2.1 The offers of FuzzPlay on the internet constitute a non-binding invitation to the customer to order goods via www.fuzzplay.de or www.fuzzplay.com.
2.2 An order and its submission on one of the two websites mentioned above constitutes an offer to FuzzPlay to conclude a purchase contract.
2.3 After FuzzPlay has received the order, you will immediately receive an order confirmation.

3. Delivery
3.1 All items are delivered immediately if available from stock. Unless otherwise agreed, delivery is made by the fastest route to the billing or delivery address you have specified.
3.2 Unless otherwise stated in the offer, the delivery time is a maximum of 5 working days. Items marked accordingly have a longer delivery time: approx. 7-14 days.
3.3 If an item is temporarily unavailable, we will inform you by email of the expected delivery time, provided we have your address. The purchase contract is concluded subject to our own supply: if FuzzPlay's supplier does not deliver the ordered goods to us in breach of a contractual obligation, FuzzPlay is entitled to withdraw from the contract. In this case, you will be informed immediately that the goods are not available, and any purchase price already paid will be refunded immediately.

4. Prices
4.1 All prices stated are in euros (EUR) and include the statutory value added tax of the Federal Republic of Germany applicable at the time. This also applies to orders from other EU countries.

5. Shipping costs
5.1 Shipping costs depend on the number and weight of the items.
5.2 For orders to be delivered to other EU countries and Switzerland, we charge corresponding shipping costs plus any customs duties incurred by us.
5.3 Shipping costs and customs duties are shown separately on the order confirmation or on the corresponding invoice.

6. Payment and shipping
6.1 Payment for the goods is made by credit card or with PayPal.
6.2 Payment in advance is made by transferring the invoice amount in advance; the goods are shipped after receipt of payment. If you pay in advance, you will receive an order confirmation from us with the exact invoice details. Please therefore be sure to enter your email address in the order form so that we can contact you. When making your transfer, please state your customer number (if known) and the order number as the payment reference so that we can allocate your payment to your order. The invoice amount must be transferred to our account within 10 days. You will then receive the corresponding invoice with the respective delivery. When paying with PayPal, your PayPal account is debited when you click the order button.
6.3 The goods delivered remain our property until they have been paid for in full (retention of title pursuant to Sections 158 and 449 of the German Civil Code, BGB). If the agreed payment deadlines are exceeded, we must charge reminder and processing fees.

7. Right of withdrawal
Consumers have a statutory right of withdrawal. The details, including the withdrawal function on our website and the model withdrawal form, are set out in our instructions on withdrawal.

8. Warranty
If transport damage to the goods is detected, the recipient/buyer must report the damage to the shipping service immediately. Other recognisable transport damage must be notified to us in writing no later than 2 days after receipt of the goods. FuzzPlay is not liable for defects caused by improper handling, normal wear and tear or external influences. If repairs to the goods are carried out by the customer or by third parties without the written consent of FuzzPlay, the warranty claim against FuzzPlay expires.

9. Limitation of liability
Unless otherwise stated below, further claims of the customer, on whatever legal grounds, are excluded. FuzzPlay is therefore not liable for damage that did not occur to the delivered item itself; in particular, FuzzPlay is not liable for loss of profit or other financial losses of the customer. Insofar as the contractual liability of FuzzPlay is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. The above limitation of liability does not apply insofar as the cause of the damage is based on intent or gross negligence or in the case of personal injury. Furthermore, it does not apply if the customer asserts claims provided for by law. The provisions of the German Product Liability Act remain unaffected. If FuzzPlay negligently breaches an essential contractual obligation, the obligation to compensate for damage to property is limited to the typically occurring damage. If subsequent performance has been effected by way of replacement delivery, the customer is obliged to return the goods delivered first to FuzzPlay within 30 days. The defective goods must be returned in accordance with the statutory provisions. The seller reserves the right to claim damages under the conditions provided for by law. The limitation period is 2 years. The period begins with the delivery of the item.

10. Data protection
Information on the processing of personal data can be found in our privacy policy.

11. Copyright
All third-party logos, images and graphics shown are the property of FuzzPlay and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programming routines shown on these pages which have been developed or prepared by us may not be copied or otherwise used without our consent. The FuzzPlay trademark and all design objects are registered and protected at the German Patent and Trade Mark Office. They may only be used with the express permission of the trademark owner. The company logo of FuzzPlay may likewise only be used with the express permission of the trademark owner. All rights reserved!

12. Miscellaneous
We have no influence on whether our suppliers remove items from their range, so that they are no longer available, or change their type and design. If the supplier offers us a replacement item, we will inform you of this. No claim for damages can be asserted against us on account of items that are no longer available. We reserve the right to change the prices of individual items.

13. Links on our pages
In its judgment of 12 May 1998 (312 O 85/98, "Liability for links"), the Regional Court of Hamburg ruled that by placing a link, one may be jointly responsible for the content of the linked page. According to the court, this can only be prevented by expressly distancing oneself from this content. We therefore hereby expressly distance ourselves from all content of all linked pages on our homepage. This declaration applies to all links placed on our web pages.

14. Validity of the terms and conditions
By placing an order, these General Terms and Conditions are accepted. Should any provision of these General Terms and Conditions be invalid for whatever reason, the validity of the remaining provisions remains unaffected. Verbal agreements require written confirmation. Unless otherwise provided by law, the place of performance and place of jurisdiction is Kassel.